JS Help Desk – AI-Powered Support & Ticketing System
JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and AI-powered reply suggestions to boost accuracy and efficiency—all 100% free.
Key Resources
Free Version Major Features
Core Ticketing & Management — Professional Support System: Enterprise-level ticketing for all users. — Unlimited Tickets & Agents: No artificial limits on your growth. — Unlimited Departments: Organize by Sales, Support, Billing, etc. — Priority Management: Highlight urgent issues with custom colors. — Internal Notes: Agents can add private notes for internal collaboration. — Custom Statuses: Track ticket progress with clear status messages.
User & Agent Experience — Front-end Submission: Users create and track tickets without accessing the dashboard. — Guest/Visitor Tickets: Allow users to open tickets without creating an account. — Fully Responsive: Optimized for smartphones, tablets, and desktops. — HTML Editor: Rich text support for ticket summaries and replies. — Multiple Attachments: Admin-controlled size and file type limits.
Automation & AI — AI-Powered Reply Suggestions: Generate context-aware smart responses to save time. — Email Notifications: Automated alerts for new tickets, replies, and status changes. — Field & Email Managers: Full control over 12+ custom fields and HTML email templates.
Security & Compliance — GDPR Ready: Built-in tools for data erasure and anonymization. — Spam Protection: Supports built-in Captcha and Google reCAPTCHA. — Terms & Conditions: Require agreement before ticket submission.
Customization & Reporting — Color Themes: 7 preset palettes to match your brand. — Detailed Reports: Summaries by agent, department, priority, and status. — RTL Ready: Full support for right-to-left languages. — Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.
Shortcodes
[jssupportticket]— Control Panel[jssupportticket_addticket]— Add New Ticket form[jssupportticket_mytickets]— User Ticket List
Premium Add-Ons
JS Help Desk is a complete help desk system with 35+ professional addons.
- Email Piping — Create/reply to tickets via email.
- Time Tracking — Log time spent on resolutions.
- Paid Support — Charge per ticket or subscription.
- Agents — Multi-agent management & permissions.
- Agent Auto Assign — Rule-based ticket routing.
- Multi Forms — Unique forms per department.
- Merge Tickets — Combine duplicate queries easily.
- Ticket Overdue — Track SLA deadlines & response times.
- SMTP — Custom email protocol for reliability.
- Ban Email — Block specific users or domains.
- WooCommerce — Connect support to customer orders.
- Private Credentials — Store & auto-delete sensitive data.
- Email CC — Keep stakeholders updated on tickets.
- Export — Export ticket data/history to CSV.
- Desktop Notification — Real-time browser alerts.
- Ticket History — Full audit log of all ticket actions.
- Ticket Auto Close — Auto-close inactive ticket threads.
- Feedback — Collect agent performance ratings.
- Helptopic — Categorize queries for easy browsing.
- Private Note — Private internal agent communication.
- Knowledge Base — Self-service documentation portal.
- Canned Response — Pre-defined templates for fast replies.
- Max Tickets — Limit open tickets per user/agent.
- Mail Chimp — Sync users to marketing mailing lists.
- User Options — Advanced registration & Captcha.
- Ticket Actions — Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.
- Announcements — Broadcast news to all support users.
- Downloads — Share supporting files with customers.
- FAQ — Database of frequently asked questions.
- Admin Widgets — Real-time stats on WP dashboard.
- Internal Mail — Agent-to-agent messaging system.
- Envato Validation — Verify purchase codes for tickets.
- Front-End Widgets — Display ticket stats in sidebars.
- Multi Language Emails — Language-based templates.
- Easy Digital Download — Integrated support for EDD.