Copuloo is a WordPress plugin that integrates with Twilio to allow users to make and receive phone calls and text messages directly from their WordPress admin dashboard, in real time.
Copuloo transforms your WordPress dashboard into a full communication hub, giving you the ability to make and receive phone calls and text messages directly from your site. Instead of juggling multiple devices or third-party apps, you can handle all of your business communication in one place, right where you manage your website. This makes it easier to stay organized, keep records of customer interactions, and respond quickly without leaving WordPress.
On top of its core calling and messaging features, Copuloo also offers advanced automation options. You can set up custom text-to-speech responses that greet callers when you’re unavailable, or even enable an AI voice assistant that answers calls on your behalf. The AI can handle conversations naturally, take messages, and guide callers to the right next step, giving your business a professional, always-available presence. Whether you just want a simple way to manage calls and texts in WordPress or a smart assistant to support your workflow, Copuloo has you covered.
Features include:
- Make and receive phone calls inside your WordPress dashboard
- Send and receive SMS messages through the plugin interface
- Host a video call with up to 50 participants
- View recent call logs and manage contact records
- Manage work hours through a timetable to block incoming calls at certain times
- Setup Automated text-to-speech responses for incoming calls
- Create an AI voice assistant that can answer the phone for you
External Services
This plugin connects to Twilio services to enable voice communication, messaging functionality, and browser-based AI calling features.
Twilio is used to: – Handle incoming and outgoing voice calls – Process SMS/text messaging – Enable browser-based communication features – Support AI phone assistant functionality
When a user accesses the plugin dashboard, the plugin performs a request to obtain a temporary Twilio access token required for establishing secure voice connections and communication sessions.
The plugin may send data to Twilio services when communication features are used, including: – Phone numbers – Call and messaging metadata – Audio/voice communication data – Message content – Authentication and session tokens required for secure connections
These requests are made only when a user actively accesses the Copuloo dashboard or uses the plugin’s communication features.
During incoming calls or text messages, the plugin may also receive webhook requests from Twilio services containing communication events, message data, call status updates, and related information required for the voice and messaging functionality to operate correctly.
Twilio services are provided by Twilio Inc.
Terms of Service: https://www.twilio.com/legal/tos
Privacy Policy: https://www.twilio.com/legal/privacy
Disclaimer
This plugin is a third-party integration and is not affiliated with or endorsed by Twilio Inc. Users are responsible for managing their Twilio account, usage costs, and compliance with applicable telecommunication regulations.