DevPixels EU Withdrawal Form for WooCommerce

DevPixels EU Withdrawal Form for WooCommerce adds a complete EU withdrawal request system to your WooCommerce store.

Customers can easily submit withdrawal requests for eligible orders, while store administrators can review, process, and manage requests from a dedicated WooCommerce dashboard.

The plugin supports both registered customers and guest orders, includes configurable legal information, category-based withdrawal rules, automatic withdrawal period validation, customer and administrator email notifications, and full compatibility with WooCommerce High-Performance Order Storage (HPOS).

Features for Customers

• Displays a Withdraw from contract button on eligible WooCommerce orders.
• Button is automatically shown only while the configured withdrawal period is active.
• Supports both registered customers and guest orders.
• Secure guest verification using Order ID, Billing Email, and Withdrawal Token.
• Simple withdrawal request form.
• View withdrawal request status from the My Account order page.
• Withdrawal button in WooCommerce customer order emails.
• Configurable legal information displayed to customers.
• Checkout consent checkbox for digital or restricted product categories.
• Customer email notifications after submitting a withdrawal request.
• Withdrawal request form available anywhere using the included shortcode.

Features for Store Owners

• Dedicated Withdrawals administration menu.
• Centralized Requests page for managing withdrawal requests.
• Approve or reject withdrawal requests.
• View request details and current status.
• Dashboard widget with recent withdrawal statistics.
• Configure the withdrawal period (default 14 days).
• Customize all customer-facing legal notices.
• Configure the Withdrawal Request page.
• Configure the Withdrawal Policy page.
• Configure category-based withdrawal rules.
• Define different customer messages for:
  • Standard products
  • Digital products
  • Article 16 excluded products
• Administrator email notifications for new withdrawal requests.
• Fully compatible with WooCommerce HPOS and Classic Order Storage.

Key Features

• Automatic withdrawal eligibility validation.
• Configurable withdrawal period.
• Category-based withdrawal rules.
• Standard, Digital and Article 16 product support.
• Guest withdrawal verification workflow.
• Withdrawal request shortcode.
• WooCommerce My Account integration.
• WooCommerce customer email integration.
• Customer email notifications.
• Administrator email notifications.
• Dashboard statistics widget.
• Lightweight and optimized implementation.

Settings

The plugin includes a centralized settings page where store owners can:

• Configure the withdrawal period.
• Customize legal information displayed to customers.
• Customize checkout consent messages.
• Select the Withdrawal Request page.
• Select the Withdrawal Policy page.
• Configure customer messages for standard, digital, and excluded products.
• Define withdrawal rules for every WooCommerce product category.

EU Compliance

This plugin provides tools that can assist merchants in managing withdrawal requests under European consumer protection rules.

Included functionality supports common withdrawal workflows such as:

• Withdrawal period validation.
• Category-based withdrawal eligibility.
• Digital product restrictions.
• Customer withdrawal requests.
• Administrative request management.

Store owners remain responsible for ensuring their store complies with all applicable laws and regulations.

Compatibility

• WooCommerce
• WooCommerce High-Performance Order Storage (HPOS)
• Classic WooCommerce Order Storage
• WordPress 6.4+
• PHP 7.4+

Usage

Customer Withdrawal Button

The withdrawal button is automatically displayed on eligible WooCommerce orders when the configured withdrawal conditions are met.

Guest Withdrawal Form

Use the shortcode:

[wcwb_withdrawal]

Guest customers verify their order using:

• Order ID
• Billing Email
• Withdrawal Token – Received on the order detail email

This verification process helps prevent unauthorized withdrawal requests.

Administration

Navigate to:

Withdrawals → Requests

From the Requests page you can:

• View all withdrawal requests.
• Review request details.
• Approve requests.
• Reject requests.
• Track request status.

Plugin configuration is available under:

Withdrawals → Settings