CitCom Customer Insights

CitCom Customer Insights gives you a clear, sales-focused view of everyone who visits your site: logged-in users, anonymous guests, and returning visitors you recognise by email.

It brings page visits, sessions, devices, and history together in one clean admin dashboard, so you can understand who your visitors really are, before and after they register.

Free Features

• Page visit & session tracking – every page view is recorded and grouped into sessions with a configurable 30-minute inactivity timeout.
• Unified user/guest list – single admin table showing registered users and anonymous visitors side-by-side. Sortable by visits, sessions, last seen, device type, and more.
• User & guest profile pages – individual profile pages showing the full activity timeline: pages visited, session history, referrers, device, browser, and OS.
• CRM Notes – add, edit, and delete internal sales notes on any user profile.
• Guest cookie management – assigns a persistent browser cookie to anonymous visitors. On checkout the guest record is automatically merged into the customer account.
• Email deduplication – historical guest sessions are transferred to the user account when a matching billing email is detected at checkout, on login, or on account creation.
• Device, browser & OS detection – lightweight built-in user-agent parser; no third-party service or API key required.
• Consent-aware tracking – integrates with the WP Consent API and with Cookies Banner & Privacy Suite (WPConsent): when either is active, nothing is recorded until the visitor grants statistics consent.
• Privacy tools built in – visitor IP addresses are anonymised by default, recorded data is included in WordPress’s personal data export and erasure tools (Tools → Export/Erase Personal Data), suggested privacy policy text is provided, and old data is pruned automatically after a configurable retention period.

Pro Features

• WooCommerce stats on user profiles – lifetime order value, total order count, average order value, and a full order history list (combined logged-in and guest orders matched by billing email).
• WPC Smart Wishlist integration – see every product a user has wishlisted on their profile, and see every user who has wishlisted a product on the product profile page.
• Product Insights – dedicated analytics for every WooCommerce product: views, unique viewers, purchases, revenue, and per-product profile pages.

Upgrade to Pro →