Grip Chatbot
Grip Chatbot lets you build no-code chat widgets with a visual scenario builder (messages, choice buttons, text input, lead-capture forms and link buttons) and display them on your site by page URL, timing (immediately / on scroll / after a stay / on exit intent) and device. Chatbots work on their own — no account required. Form submissions are stored in WordPress. When you connect the external service grip space, linked chatbots are delivered and measured (views, opens, answers, conversions) through grip, and higher plans can target chatbots by region.
- Build chat scenarios without writing code, using a visual builder.
- Step types: message, choice buttons (branching), text input, lead form, link button.
- Appearance: launcher bubble (color, size, position, greeting, pulse, badge, entrance), chat window, avatar (none / site logo / uploaded image).
- Display rules: page URL (exact or prefix), timing, display period.
- Works standalone. Connect grip space (optional) to deliver and measure linked chatbots.
- Data is sent to grip space only for chatbots you explicitly link, and only when access measurement is enabled.
Site owners should appropriately describe the handling of visitor personal data (including entrustment to the service below) in their own privacy policy.
External services
This plugin relies on the following third-party/external services. No visitor data is sent unless the relevant feature is used.
grip space (chatbot delivery, measurement and account service)
grip space is the service this plugin connects to for account creation, chatbot delivery and measurement. It is provided by ibis studio K.K. The API endpoints are https://n246.grip.space/api/v1 (account, chatbot delivery and measurement) and https://api-db.grip.website/api (public industry master list used for region/industry targeting).
- On sign-up / connect (when you register or link an account from the admin): the company name, email address, phone number you enter, and your site URL are sent to grip space to create or link the account.
- When editing targeting in the admin: the plugin fetches the industry master list from
https://api-db.grip.website/api/industries.json. This is a read-only request for a public reference list; no personal or visitor data is sent. - When you link a chatbot to grip (opt-in, per chatbot): the chatbot’s scenario and display rules are uploaded to grip space so it can be delivered through the grip measurement tag. For a linked AI Q&A chatbot, the reference PDF files you uploaded are also sent to grip space so grip can answer visitor questions grounded on them.
- When access measurement is enabled (off by default; it turns on automatically when you link a chatbot): the inserted measurement tag (
ma_tool.js) sends visitor access data (page views, referrer, user agent, IP-derived company/region) to grip space, where it is stored and used to deliver and measure linked chatbots.
Terms of Service: https://grip.website/terms — Privacy Policy: https://grip.website/privacypolicy
Google Gemini API (AI Q&A answering, optional)
Used only for the AI Q&A step and only when you add your own Gemini API key under Settings → AI features. It is provided by Google LLC. The API endpoint is https://generativelanguage.googleapis.com.
- When a visitor asks a question in an unlinked AI Q&A chatbot (opt-in; requires your own API key and at least one reference PDF): the visitor’s question and the reference PDF content you uploaded are sent to the Gemini API to generate an answer grounded on those PDFs. Answers for grip-linked chatbots are handled by grip space instead (see above), not by this direct Gemini call.
Terms of Service: https://ai.google.dev/gemini-api/terms — Privacy Policy: https://policies.google.com/privacy
Third-party libraries
This plugin bundles the following open-source library (official distribution build), used only in the admin:
- Chart.js (MIT License) — report charts. https://github.com/chartjs/Chart.js