Lucrativeit Support Ticket Plus
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Help desk and ticket management for WordPress, with departments, SLA tracking, a knowledge base, and built-in SMTP.
LucrativeIt Support Ticket Plus is a production-ready WordPress plugin for managing customer support requests from creation through resolution.
Explore the demo:
Features
- Auto-generated ticket numbers with SLA tracking
- Seven status states and four priority levels
- Department-based auto-assignment with round-robin load balancing
- Public replies and internal notes
- Secure file attachments
- In-app notifications
- Permission management built on your existing WordPress roles (no extra roles created)
- User and department management
- SMTP email configuration
- 11 customizable email notification templates
- Public knowledge base
- Reports dashboard
Optional Pro add-on
A separate plugin (not required) adds an email-to-ticket webhook, Gmail inbound polling, AI reply suggestions, and Google login, Email notification branding.
Author: LucrativeIt.com (zahiislink@gmail.com)