NHB SupportBot

SupportBot adds a lightweight chat widget to WooCommerce stores so customers can get common support answers without waiting for manual replies.

It can help customers check order information, update shipping and billing addresses, ask product-related questions, use quick reply buttons to get information on frequently asked questions and contact a human through configured contact options.

SupportBot also includes an order notes communication feature built on WooCommerce’s native order notes system. Customers can add a question, request, or follow-up note about their order directly from the chat widget. Store admins can then reply from the standard WooCommerce order notes area.

When a customer adds a note, the store admin is notified by email and SupportBot’s notifications tab. When an admin replies with an order note, the customer can also be notified by email and a chat message. This creates a simple order-specific support thread, so both the customer and store team can follow up on order questions, delivery updates, special requests and support issues without needing a separate ticket system.

Main features:

• Floating frontend chat widget
• WooCommerce order status lookup
• Product question handling
• Product search
• Custom quick reply buttons
• Return and shipping information replies
• Optional human contact button
• Order-specific customer/admin messaging via WooCommerce native order notes
• Admin notifications for new customer notes
• Logged-in customer notifications for admin replies
• Chat logging with admin log viewer and automatic retention
• Secure shipping and billing address update flow with email verification
• Admin settings page for store owners
• Customizable welcome and fallback messages
• Translation-ready strings

SupportBot is designed for WooCommerce stores that want simple customer self-service without adding a heavy live chat system.

SupportBot is developed by NHBSoft. Product information is available at https://nhbsoft.com/product/supportbot-chat/.

SupportBot includes the Freemius SDK for optional opt-in usage tracking and access to information about the separately distributed NHB SupportBot Pro plugin. Every feature included in this WordPress.org package is fully available without connecting a Freemius account.

Freemius Terms of Service: https://freemius.com/terms/

Freemius Privacy Policy: https://freemius.com/privacy/

Requirements

• WordPress 5.8 or higher
• PHP 7.4 or higher
• WooCommerce 7.0 or higher

Basic Setup Guide

1. Setup

Open SupportBot in the WordPress admin menu. In the Setup section, enable the chat bot and choose who can see it. “Admins only (test mode)” is the safest starting point while you configure and preview the chatbot on the storefront. When the setup is ready, switch visibility to logged-in users or everyone. Review the “Delete plugin data on uninstall” option and leave it disabled if you may reinstall the plugin later or need to keep chat history.

2. Pre-set buttons and replies

Review the welcome message, fallback answer, order status button, shipping information, return policy, customer note setting, address change options and human contact options.

For most stores, a good first setup is:

• Enable Order status.
• Enable Shipping info.
• Enable Return policy.
• Enable Speak to human if you have a monitored contact channel.
• Enable customer notes if admins are ready to reply from WooCommerce order notes.
• Enable shipping address changes.
• Keep billing address changes disabled unless your store needs them.

3. Appearance

Choose the chat position.

4. Custom buttons

Use custom buttons for store-specific answers such as product customization, store policies, size guides or contact instructions. Custom buttons can be attached under another custom button to create simple flows.

5. Test before going live

Before using SupportBot on a live store:

• Test the chat as a guest.
• Test the chat as a logged-in customer.
• Check an order status with an order number and matching email.
• Add a customer note and reply as admin.
• Confirm admin and customer note notifications work.
• Test address update verification email delivery.
• Review the privacy notice and chat logging policy.