Recoup is a WooCommerce returns and refunds plugin that recovers revenue other plugins leave on the table. Instead of processing every return as a refund, Recoup guides customers toward exchanges and store credit – keeping the money in your store.
The self-service return portal replaces email-based returns completely. Customers request returns, select a reason, and choose their preferred resolution without contacting support. You get structured return data, faster processing, and fewer refunds hitting your bottom line.
67% of online shoppers check return policies before purchasing, and 30% of ecommerce orders are returned. A smart WooCommerce return policy is not a cost centre – it is a revenue recovery tool. Recoup gives you the return management system to make that shift.
How it works:
- Customer visits the returns portal (works for logged-in users and guest orders)
- They select the order and items to return, pick a reason, and choose refund, exchange, or store credit
- You review the request in the admin dashboard (or set up auto-approve rules in Pro)
- Recoup processes the resolution automatically – refund to original payment method, exchange order creation, or store credit to their wallet
Built for modern WooCommerce:
Recoup is fully compatible with High-Performance Order Storage (HPOS) and integrates with the native WooCommerce email system. It works with any theme, requires no template overrides, and respects your store’s existing design through clean, minimal frontend markup.
Return reason analytics give you the data to reduce returns at the source. When you can see that 40% of returns on a product cite “not as described,” you know exactly what to fix.
Free Features
- Self-service return request portal – customers submit returns without contacting support
- Configurable return window – set the number of days after delivery that returns are accepted
- Return reason collection – customisable dropdown with structured reason data
- Admin return management dashboard – view, approve, reject, and process all returns in one place
- Email notifications – automatic emails to customers at each stage of the return process
- Auto-refund processing – approved returns trigger refunds to the original payment method
- Guest order returns – customers without an account can return items using their order number and email
- Mobile responsive – the return portal works on any device
- HPOS compatible – works with WooCommerce High-Performance Order Storage
Pro Features
- Exchange flow – guide customers to select a replacement product instead of taking a refund, converting returns into new sales
- Store credit wallet – a proper balance system attached to the customer account (not coupon workarounds), usable at checkout like any payment method
- Return analytics dashboard – track return rates by product, category, and reason over time to identify and fix the root causes
- Auto-approve rules – define conditions (order value, customer history, return reason) to approve returns automatically
- Product and category exclusions – exclude specific products, categories, or sale items from the return policy
- Priority support – direct access to the development team