Contact Form 7: ServiceNow Incidents integration

The ServiceNow Incidents integration for Contact Form 7 plugin allows existing CF7 users to automatically create ServiceNow incident (and user / caller) entries on form submission. When a user enters their information into a CF7 form and hits submit, this plugin will forward their information to ServiceNow as well as let CF7 continue its form submission process. Note – This plugin is developed, maintained, and supported by an independent developer. The developer has no affiliation with Contact Form 7 or ServiceNow.

ServiceNow integration

This plugin interacts with the third-party ServiceNow API (Application Programming Interface) in order to create new callers (users) and incident reports. This is a public web service provided by ServiceNow and additional information can be found here.

Features

• Easy CF7 to ServiceNow field mapping
• Supports creating users / callers if they don’t exist yet
• Future compatibility with flexible field mapping
• Convenient, intuitive shortcode
• Seamless integration and no change to contact form flow