MDS Live Chat and Helpdesk
Free WooCommerce live chat plugin with support tickets, customer order lookup, real-time messaging, and web push notifications.
Features
- Real-time live chat without page refresh
- WhatsApp-style customer support interface
- Automatic ticket ID generation
- Guest and registered customer support
- Customer order lookup
- Total WooCommerce order value display
- Recent WooCommerce orders
- Quick replies
- Auto Reply automation
- Auto Resolve automation
- Agent roles and permissions
- Chat transfer between agents
- File sharing from agents
- Self-hosted Web Push notifications
- Mobile responsive interface
Requirements
- WooCommerce must be installed and active for order-history features to work. The chat system itself will function without WooCommerce, but order lookups will be skipped.
External Services
This plugin uses the browser’s native Web Push capability to deliver chat-reply notifications to customers and agents even when the site isn’t open in their browser.
What it is: Web Push is a W3C web standard built into every modern browser (Chrome, Firefox, Edge, Safari, etc.). It is not a third-party SaaS product – this plugin does not use OneSignal or any similar service, and no external account or API key is required. However, delivering a push message still relies on infrastructure the browser vendor itself operates (for example Google’s Firebase Cloud Messaging for Chrome/Edge, or Mozilla’s Push Service for Firefox), because that is how the Web Push standard works in every browser that implements it. Because of that, this counts as an external service for disclosure purposes even though no MDS-operated or other third-party server is involved.
What is sent, and when: When a customer or agent opts in to notifications, their browser generates a push subscription (an endpoint URL plus encryption keys), which is stored on your own WordPress database – not on any external server operated by this plugin. When a new chat reply is sent, the plugin encrypts the notification title and message text (RFC 8291) and delivers it directly from your own site to that browser vendor’s push endpoint, which then delivers it to the subscribed device. This happens only when a reply is sent on a chat the visitor has subscribed to; no data is sent at any other time, and no chat content is ever sent to us (the plugin developer) or stored anywhere outside your own WordPress database.
Related policies:
- Privacy Policy: https://mdsapps.in/live-chat/privacy-policy/
- Terms of Service: https://mdsapps.in/live-chat/terms-of-service/