Portal Cloud 9

Portal Cloud 9 is a WooCommerce eCommerce dashboard and customer portal that gives every user role their own front-end portal. No WordPress admin required. Customers track orders, earn reward points, and redeem coupons. Shop Managers manage products, handle inquiries, and cash out their sales rewards. Administrators oversee everything from a single control centre.

Built mobile-first with a glassmorphic design, Portal Cloud 9 transforms a standard WooCommerce store into a fully featured multi-vendor marketplace and customer account portal — completely free, with all features unlocked and no external service connections required.

Why Portal Cloud 9?

Most WooCommerce stores send customers to the default My Account page — a plain, hard-to-use interface that drives people away. Portal Cloud 9 replaces it with a rich, role-aware WooCommerce customer dashboard that keeps customers engaged, rewards loyalty, and gives sellers the tools they need to manage their business without ever touching WordPress admin.

Reward Points System

The built-in reward points system works across all three roles from a single unified WooCommerce customer dashboard.

Customers earn points automatically on every completed order at a configurable rate. When ready, they convert points into WooCommerce coupon codes with a single click. The coupon is generated instantly, locked to their email, and valid for the number of days you configure. A live progress bar shows exactly how close they are to their next redemption threshold.

Shop Managers earn points based on product sales volume — every unit sold adds to their balance. When they accumulate enough they submit a cash withdrawal request specifying their preferred payment method (bank transfer, M-Pesa, PayPal, or other). Requests are held pending administrator approval and the full transaction history is visible in their dashboard.

Administrators have a full management console — search and filter all users by role, adjust points individually or in bulk, view lifetime stats (total issued, total redeemed, total expired), approve or reject seller withdrawal requests, configure all earning and redemption rates, import point adjustments from CSV via drag-and-drop, and manually trigger the points expiry check. The dashboard auto-detects the logged-in user’s role and renders the correct interface automatically.

All Dashboard Sections

Overview. Role-specific metrics, 7-day revenue chart for sellers, quick stats, and recent activity for customers.

Orders. Full order tracking with status filters, date range selection, search, detailed order modals, and bulk status updates.

Shipment Tracking. Customers follow their orders through configurable stages from processing to delivered. Each stage shows a live timeline with status updates. Shop Managers and Administrators update stages and add notes directly from the dashboard.

Product Management. Add, edit, and manage products without WordPress admin. Automatic WebP conversion at 700x700px, rich text editor, inventory tracking, bulk operations, grid and list view.

Messaging / Inbox. Two-panel inbox with product-referenced conversations. Messages carry the product image, name, and price automatically. Real-time notifications and read/unread status.

Product Inquiry Chat. A floating inquiry chat button appears automatically on every single product page when enabled from Portal Cloud 9 Settings. No shortcode or theme editing needed. Customers and guests can send product-specific questions directly to the seller’s inbox with the product image and price attached.

Reward Points. Role-aware loyalty system for all three user types. Customers earn points on completed orders and redeem them for WooCommerce coupons with a single click. Shop Managers earn points per item sold and submit cash withdrawal requests. Administrators manage all balances, approve withdrawals, configure earning rates, and import point adjustments via CSV.

VAT Options. Configure tax lines applied automatically at checkout and displayed on invoices and order emails. Supports multiple tax regimes and is fully compatible with WooCommerce tax settings.

Visitor Analytics. Page views, unique visitors, traffic sources, and referrer breakdown. All data stored locally in your WordPress database, nothing sent externally.

WhatsApp Analytics. A WhatsApp contact button appears on every product page. Every click is tracked with the product name, date, and location. The analytics dashboard shows daily click trends, top products by WhatsApp engagement, and geographic breakdown.

Phone Contact Tracking. Every phone click on your product pages is recorded with summary cards and leaderboards.

Favourites. Customers save products to a wishlist. Works for logged-out users with automatic post-login merge.

Cart. AJAX-powered instant updates, coupon management, stock checking, and mobile swipe-to-delete.

Account. Five tabs: Profile, Security, Addresses, Preferences, and Privacy.

User Roles

Portal Cloud 9 automatically detects the logged-in user’s role and shows the correct dashboard.

• Administrators — Full access to all sections including Visitor Analytics, Reward Points admin console, and withdrawal approvals.
• Shop Managers — Scoped dashboard showing their own products, orders, phone contacts, inbox, and seller Reward Points view.
• Customers / Subscribers — Cart, orders, favourites, messaging, account, and customer Reward Points view.

No License Required

All features are fully functional on the free plugin. No license key, no upsell screens, no feature locks, no external connections.

Requirements

• WordPress 5.8 or higher
• WooCommerce 5.0 or higher
• PHP 7.4 or higher
• MySQL 5.6 or higher

External Services

Portal Cloud 9 makes no external connections for any core functionality. All features run entirely on your own server. No data is ever sent to Gradyzer or any third party during normal plugin operation.

License

Portal Cloud 9 — Customer Dashboard & Rewards for WooCommerce Copyright (C) 2025-2026 Gradyzer (Brian Agoi)

This plugin is free software licensed under the GNU General Public License version 2 or later. License URI: https://www.gnu.org/licenses/gpl-2.0.html

Font Awesome Free 6 is bundled in assets/font-awesome/ under the Font Awesome Free License (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT). See assets/font-awesome/LICENSE.txt.