Order Cancellation & Returns for WooCommerce

Order Cancellation & Returns for WooCommerce is a plugin for order cancellation and return requests. Allows WooCommerce customers to easily cancel orders or request returns from their account, with admin approval workflow and email notifications.

Premium version | Documentation | Support | Demo

Features

• Effortless Order Management: Customers can easily cancel or return their orders with just a click, right from the Order Details page or their Account Orders list.
• Flexible Order Status: Define custom statuses to give customers the ability to cancel or return orders at the right moments.
• Multiple Reasons: Provide customers with a variety of predefined cancellation or return reasons, plus an option to add their own for a more personalized experience.
• Cancellation/Return Timer: Set a time limit for cancellations or returns, ensuring you stay in control of the process.
• Approval Workflow: Enable an approval system so store managers can approve or deny cancellation and return requests, ensuring smooth operations.
• One-Click Reorders: Let customers quickly reorder past purchases with a single click for ultimate convenience.
• Customized Emails: Keep both store managers and customers informed with fully detailed email notifications for every cancellation, return, and request, ensuring clear communication at every step.
• Total Control for Admins: Seamlessly manage all settings and customer requests for cancellations or returns directly from the admin panel, giving you full oversight.

Premium Features

• Better Activity Log: View a clearer, more organized log of all cancellation and return request activities directly in the order details page, giving you complete visibility and improved tracking for every action taken.
• Appearance Settings: Tailor the cancellation and return process with flexible customization options, including border styles, colors, shadows, and button designs, to match your store’s aesthetic.
• Cancellation Approval: Define the order statuses to apply after administrators or shop managers approve or reject a customer’s order cancellation request.
• Cancel Reason by Shop Manager: Allow shop managers to provide a detailed reason when canceling an order. This reason will be logged in the order notes and shared with the customer for full transparency and improved communication.
• Email Cancelled Order for Customers: Automatically send a customizable email notification to customers when their order is canceled, including details of the cancellation and any next steps or additional information.
• Return Approval: Configure the order statuses to apply after administrators or shop managers approve or reject a customer’s order return request.
• Additional Notice: Display custom notices during the cancellation or return process, allowing you to provide additional information or important updates to your customers directly on the form.
• Actionable Email Buttons: Add buttons in email notifications so customers can easily take actions, such as cancelling, returning, or managing their orders, directly from their inbox for a seamless experience.
• Return Attachments: Require customers to upload specific file types, like photos or videos, for return requests, with customizable limits on the number of files.
• No File Storing: Save server space by not storing attachments on your hosting; files are simply sent directly via email without being saved on your site.
• Reorder Controller: Extend the “Reorder/Order Again” action to additional order statuses, giving customers more flexibility to repurchase items whenever you choose to allow it.
• Responsive Support & Suggestions: Enjoy quick and reliable responses to your needs. We’re always ready to implement features you request and offer personalized suggestions to enhance your experience.

Explore the Premium version here