Zickt — Live Chat
Zickt is a customer messenger for WordPress. Drop the Zickt widget on your site and visitor messages land in your team inbox, alongside the rest of your customer conversations.
- Adds a real-time chat widget to your WordPress site
- Conversations from this widget, your other websites, email (e.g., GSuite), and form submissions all arrive in your shared team inbox
- Reply from Slack or the Zickt web app
- Visitor history, name and email are attached to every conversation
- Works alongside any theme, no theme edits required
This plugin connects your WordPress site to your existing Zickt workspace. Zickt is a paid service with a free trial. Start your trial at zickt.com. See pricing for plan details.
About the Zickt service
This plugin is an interface to Zickt, a hosted customer messaging platform (Software as a Service). The plugin itself only loads the Zickt messenger script onto your site. The actual messaging functionality, message storage, team routing, and reply delivery all happen on Zickt’s servers, not on your WordPress install.
What the Zickt service provides:
- Hosted real-time messenger widget and chat infrastructure
- Routing incoming visitor messages so your team can reply from Slack or the Zickt web app
- Storage of conversation history, visitor profiles, and team replies
- Transactional email delivery (reply notifications, follow-ups)
- Workspace management for team members, permissions, and channel configuration
- Optional integrations (Slack, email, webhooks, CRM)
A Zickt account is required for the plugin to function. It is the service that powers the chat. New accounts get a free trial; see zickt.com for pricing details, the Terms of Service for service terms, and the Privacy Policy for data handling.
How it works
- Activate the plugin and open Settings → Zickt
- Paste your Channel Key from the Zickt admin
- The Zickt messenger appears on every page of your site
When a visitor sends a message, it opens a new conversation in your team inbox. Replies from Slack or the Zickt web app reach the visitor in the chat bubble.
Optional: identify logged-in users
Turn on Identify logged-in users in plugin settings to pass the visitor’s WordPress account email and display name to Zickt automatically. Logged-in users won’t be asked for their email again when they start a chat. Anonymous visitors are unaffected.
Privacy
This plugin loads the Zickt messenger widget from cdn.zickt.com. Loading the widget causes the visitor’s browser to make an HTTPS request to Zickt’s CDN, which records standard request metadata (IP address, user-agent, and referrer) for analytics and abuse prevention. Once loaded, the widget sets cookies on the visitor’s browser to track the conversation session. Conversation content is only sent when the visitor types a message into the widget.
If you turn on Identify logged-in users, the following data is passed to Zickt for any logged-in WordPress visitor: user ID, email address, and display name. This identification happens on the visitor’s browser only. Your WordPress server does not call any Zickt API.
For Zickt’s full data practices, see the Privacy Policy and Terms of Service.
By installing this plugin you should disclose the use of Zickt in your site’s privacy policy.