BuddyPilot Withdrawal (Easy Returns)

BuddyPilot Withdrawal for WooCommerce implements the mandatory withdrawal function required by Article 11a of EU Directive 2023/2673 for online traders selling to EU consumers.

From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements.

What the plugin does

Customer-facing

• Article 11a compliant “Withdraw from contract here” button on the My Account order detail page
• Two-step withdrawal form: item selection, declaration preview, one-click confirm
• Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form
• Guest checkout support via direct verification flow (email + order number, no login required)
• My Account withdrawal history list and declaration detail page
• Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden)
• Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3)
• Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected
• Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support

Operator-facing

• Order edit metabox for registering declarations received via phone, mail or in person
• Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list
• Declarations list with search, filtering and sorting in WooCommerce admin
• Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons
• Admin notification email sent immediately when a customer submits a withdrawal

Legal and compliance

• Custom order status wc-withdrawal (optional, plugin-registered) with a full change history logged as WooCommerce order notes
• Annex I(A) withdrawal information page available to generate with one click from Settings
• Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account
• Configurable refund period (default 14 days, matches your contract terms)
• Configurable “delivered” statuses that start the withdrawal clock
• Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements)
• GDPR personal data export and anonymisation compatible with WordPress privacy tools
• HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode
• WCAG 2.2 AA accessibility compliance on all customer-facing forms
• Polish and English translations included

Pro addon

Extended functionality is available via the BuddyPilot Withdrawal Pro addon:

• Operator-approved automatic refund built from declared items (one click from the declaration screen)
• Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds
• WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii)
• WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount
• PDF export of the legal withdrawal declaration
• Country-specific Annex I(B) form generation