Thunaivi Chat
Thunaivi Chat is the official WordPress plugin for adding the Thunaivi AI chatbot, website chat bot, or live chat support widget (powered by Thunaivi: https://thunaivi.io/) to WordPress websites and WooCommerce stores.
To get your Website Token, you can start a 7-day free trial (INR 0) by signing up at https://thunaivi.io/onboarding/ or choose a paid subscription on our https://thunaivi.io/pricing/. Paid plans start at just INR 999/month (Website Lite plan with 1 agent seat, 750 replies, and website chat widget only) or INR 1,999/month (Starter plan with up to 3 agents, 1,500 replies, and all channels included).
The plugin is built for business owners, online store teams, support teams, agencies, and non-developer WordPress users who want a simple website chatbot or live chat integration. After activation, enter your Thunaivi Website Token and the chat widget loads automatically on your public website.
Use Thunaivi Chat to add an AI chat widget, live support chat, WooCommerce customer support, product enquiry chat, lead capture chat, and visitor messaging to your WordPress site. No theme file editing, custom JavaScript, or developer setup is required.
Features
- One-field connection using your Thunaivi Website Token
- Automatic chat loading on the public website
- AI chatbot and live support widget for WordPress websites
- Customer support chat for WooCommerce stores
- Product enquiry and lead capture chat support
- WooCommerce order status lookup bridge for connected Thunaivi AI agents
- WooCommerce product stock lookup bridge for connected Thunaivi AI agents
- Product catalog sync button for sending WooCommerce product details to Thunaivi
- Courier and refund rule settings for Thunaivi commerce workflows
- Signed REST API endpoints with timestamp validation for safer server-to-server requests
- Optional logged-in user identification
- Optional WooCommerce checkout-page exclusion
- Optional chat bubble color and icon image customization
- Fixed, app-controlled Thunaivi runtime origin
- Asynchronous SDK loading designed to minimize page-load impact
Best for
- WordPress business websites
- WooCommerce online stores
- Service websites that need visitor chat
- Agencies installing chat for client websites
- Support teams that want one website chat inbox
- Merchants who want no-code chatbot installation
Setup Guide
For non-developer website owners
You only need your Thunaivi Website Token. Install the plugin, paste the token, save, and open your website. The chat widget loads automatically on the public website.
For WooCommerce stores
Install the plugin the same way. If you do not want the chat widget on checkout, enable Hide chat on the checkout page. The chat can still appear on product pages, category pages, homepage, blog posts, and other public pages.
Commerce and AI agent data
WooCommerce stores can enable local commerce bridge settings from Settings > Thunaivi Chat. The plugin can expose signed endpoints for order status and product stock lookups, sync the WooCommerce product catalog to the connected Thunaivi tenant, and save courier/refund preferences used by Thunaivi AI workflows.
The commerce bridge requires a valid Thunaivi Website Token. Order/product endpoints require WooCommerce to be active. Server-to-server requests are signed and timestamp checked.
Customizing the chat button
Use Bubble Background Color to match your website brand color.
Use Bubble Icon Image URL to replace the default chat icon with your own public PNG, JPG, GIF, WebP, or SVG image. The image URL must be reachable from the public internet.
Logged-in user tracking
Logged-In User Tracking is disabled by default. Enable it only if your privacy policy and user consent process allow sharing the logged-in user’s name and email with the Thunaivi support inbox.
Privacy
The plugin sends the configured Website Token to the Thunaivi runtime so the correct chat inbox can load.
When Logged-In User Tracking is disabled, the plugin does not intentionally send the WordPress user’s name or email.
When Logged-In User Tracking is enabled, the plugin sends the logged-in user’s display name and email to the connected Thunaivi support inbox. Site owners are responsible for providing appropriate privacy notice and obtaining any consent required by applicable law.
For Thunaivi privacy information, visit https://thunaivi.io/privacy-policy.