Customer Support Ticket System & Helpdesk
WP Ticket lets you manage all customer support requests directly from your website. Customers submit tickets through a simple frontend form, and you handle everything from your WordPress dashboard — no external helpdesk software required.
Up and running in minutes. Works for freelancers, agencies, small businesses, and internal IT teams.
Who is this for? * Businesses that want to handle customer inquiries from their own website * Agencies managing support for multiple clients * IT teams running an internal helpdesk * WooCommerce or Easy Digital Downloads store owners
Free Features * Frontend ticket submission form (shortcode or block) * Assign tickets to support agents * Set ticket priority and status * Email notifications for customers and agents * Agent management with dedicated agent pages * Role-based access (Agent and Manager roles) * Responsive design — works on all devices * Spam protection with CAPTCHA support * Restrict ticket submission to logged-in users only * Customizable form fields from plugin settings * No coding required
See WP Ticket in Action
Premium Features (Pro & Enterprise) * File attachments on tickets * Canned responses for faster replies * Departments for organizing support teams * Custom fields for tickets * Advanced search and filtering * SLA tracking and automation rules * WooCommerce integration * Easy Digital Downloads integration * MailChimp integration * CSV import/export * Real-time helpdesk dashboard with stats and charts * And much more