Customer Intelligence for WooCommerce

Customer Intelligence for WooCommerce adds a practical customer operations workspace to WordPress admin. It helps WooCommerce store owners, support teams, and shop managers understand customer history, organize customer follow-ups, and work from one clear customer profile instead of jumping between order screens.

The plugin focuses on useful free-version customer intelligence: customer profiles, commerce metrics, notes, tasks, tags, static segments, activity timeline, CSV export, order sync, diagnostics, and WooCommerce order admin integration.

It stores Customer Intelligence data in dedicated custom database tables. It does not use wp_usermeta as the primary CRM data store.

Main features

• Customer overview dashboard for totals, revenue, orders, VIP customers, risk, lifecycle, tasks, and recent activity.
• Searchable customer list with WordPress-style filters, sorting, pagination, archive/restore actions, and CSV export.
• Customer profiles with identity, commerce summary, addresses, recent orders, notes, follow-up tasks, tags, segments, and activity timeline.
• Internal customer notes with create, edit, and delete actions.
• Follow-up tasks with due date, priority, status, assignee, customer link, optional order link, complete/reopen/edit/delete actions, and dashboard reminders.
• Customer tags and static segments with WordPress taxonomy-style management screens.
• Bulk actions for tags, segments, follow-up tasks, archive, and restore.
• WooCommerce order edit integration with Customer Intelligence profile selection and a customer task metabox.
• Sync Center for importing customer profiles from existing WooCommerce orders.
• Batch sync progress, resume support, first-order backfill, and recalculation tools.
• Diagnostics for WooCommerce readiness, HPOS status, and Customer Intelligence database tables.
• High-Performance Order Storage (HPOS) compatibility declaration.

WooCommerce customer profiles

Each profile combines WooCommerce order data with operational context:

• Customer name, email, phone, and optional WordPress user link.
• Total orders, total spent, average order value, first order, last order, and last activity.
• Customer status, lifecycle stage, VIP tier, risk score, and trust score.
• Billing and shipping addresses.
• Recent WooCommerce orders.
• Notes, tasks, tags, segments, and activity events.

Follow-up tasks

Tasks are built for day-to-day store operations. Create a task from the Tasks screen, a customer profile, the customer list bulk action, or the WooCommerce order edit screen.

Tasks can be assigned to Administrators and Shop Managers. They support priority, due date, open/completed status, customer context, optional order context, and timeline events.

Tags and segments

Use tags for flexible labels such as “wholesale”, “needs review”, “VIP candidate”, or “support follow-up”.

Use static segments for manually maintained customer groups such as loyal customers, repeat buyers, B2B customers, or retention lists.

Sync and HPOS

The Sync Center imports and normalizes customer data from WooCommerce orders. Order data is read through WooCommerce order APIs for HPOS compatibility. When an order is synced or linked from order admin, the order can store the related Customer Intelligence profile ID so order admin, profile views, tasks, and profile queries stay aligned.

Data and privacy

The free version keeps customer intelligence data inside your WordPress database unless an administrator exports it manually or another plugin/custom integration moves it.

Customer Intelligence data is stored in custom tables for customers, events, notes, tasks, tags, segments, and relationships. WooCommerce orders and WordPress users remain managed by WooCommerce and WordPress.

External services

The plugin includes a YoOhw Studio admin page. That page contains optional links to YoOhw resources and may load YoOhw product information from https://yoohw.com/wp-json/yoohw/v1/products when an administrator opens the YoOhw Studio page.

This request is used only to display YoOhw product/resource cards in that admin page. The plugin does not send WooCommerce customer records, order records, notes, tasks, tags, segments, or exported data to YoOhw services in the free version.

YoOhw website: https://yoohw.com YoOhw privacy policy: https://yoohw.com/privacy-policy YoOhw terms: https://yoohw.com/terms-and-conditions

Requirements

• WordPress 6.9 or newer.
• PHP 7.4 or newer.
• WooCommerce 8.2 or newer.
• WooCommerce must be active.