升級購買

  • Unknown's avatar
    texturebubble · Member ·

    我原先購買進階版方案，後續升級成商業方案，但似乎收取了double的費用… 是否能幫我確認只有收取商業方案的費用呢～　感謝

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  • fstat · Staff ·

    Hi there,

    I used Google Translate to translate your message, as this is the English support forum. In your message, you said:

    I originally purchased the advanced version plan and then upgraded it to the business plan, but it seems that I was charged a double fee… Can you help me confirm that only the business plan fee is charged~ Thank you

    When you upgraded from the Premium to the Business plan, you were only charged the price difference between the two, not the full price of the Business plan. This means you didn’t pay double but rather just the additional amount required to move from the Premium to the Business plan.

    However, I’ve taken a closer look at your account and noticed that you also purchased the Nokul theme. Nokul is a paid theme, and that’s the additional charge you’re seeing. This might have given the impression that you were charged the full price for the Business plan, but in reality, it’s the combined total of the upgrade difference and the Nokul theme.

    I hope this clarifies things for you. If you have any more questions or concerns, please don’t hesitate to let me know. We’re always here to assist you.

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