2 days ago my Jetpack dashboard stats stopped working

  • Unknown's avatar
    renomilomittens · Member ·

    I can NOT get help from ANYONE! When I go to view detailed stats, it shows 19 views 13 visitors but does NOT show which posts were viewed. Today I went to my site and clicked on 2 of my posts..and my stats showed NOTHING AT ALL

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi there,

    I saw you sent us some emails too, and you’re looking to get help with the site thepolitical-consequences.com. As you mentioned, that site is hosted with Bluehost, and not with WordPress.com, so we are not in the best position to help here. You’ll want to reach out to Jetpack directly: https://wordpress.org/support/plugin/jetpack.

    For what it’s worth, I had a look at your Jetpack connection, and it seems to be working without any issues. It’s also worth keeping in mind that the stats are not displayed in real-time, and your visits are not counted either if you’re logged into your account. Jetpack support will be able to give you more information about this, and this is what they’ll need to help you out: https://jetpack.com/support/jetpack-stats/missing-stats/.

    I hope that helps. I’ll close the ticket you have opened with WordPress.com about this.

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