2 Sites, Wrong One on Paid Plan, No Response from WP
-
I have submitted multiple requests to WordPress and have not heard back. Any time I speak with the AI Agent, it tells me I need help from a human, but there’s no one responding to me.
My paid plan is on the wrong site and the domain is connected to the free one. How do I fix this?
The blog I need help with is: (visible only to logged in users)
-
I’ve flagged this for staff review.
If the domain name also needs to be moved between your two WordPress.com sites, you can do that from the site that currently has it under Upgrades > Domains. This guide has the steps: https://wordpress.com/support/domains/move-a-domain-to-another-wordpress-com-site/
-
@benitoalba – Thank you! I’d move the domain to the other site, but the AI Assistant has told me that the domain was cancelled and therefore can’t be transferred.
-
Hi there, I see that your domain and plan were canceled in January due to a chargeback, or payment reversal, when you filed a dispute with your bank. You can read more about this at https://wordpress.com/support/payment/chargebacks/.
I’ll reach out to you via email to collect the chargeback fee if you want to get the subscriptions re-instated on the original site where you disputed the charges.
- The topic ‘2 Sites, Wrong One on Paid Plan, No Response from WP’ is closed to new replies.
WordPress.com Forums 