2 step authenticator support

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  michaelholtrop · Member · Oct 22, 2013 at 2:04 am

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  I downloaded the authenticator app for word press but I upgraded my phone and I cant access the verification code to log into the wordpress site. Can you assist me on how to disable the app or recover it? can someone call me [redacted by staff] or email [redacted by staff] the answer to correct this problem. thank you

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Oct 22, 2013 at 12:20 pm

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  Hi there,

  For help regaining access to a WordPress.com account, please go to this page:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  Click the “Need More Help?” link next to the button, and fill out the form. Our account recovery team will get back to you by email so you can discuss the options in private.