500 error

• 

  devidyal · Member · Mar 24, 2020 at 2:03 pm

  • Copy link
  • Add topic to favorites

  Hi, I’m sorry. I feel dumb. I did read the help stuff and try to do this alone but none of it makes sense to me. I just now did some updates on my blog and now I’m getting a 500 error. I did the general wordpress update and also plugins. I can tell from reading in the customer service section that it was probably the plug ins that did it but I can’t figure out how to fix it.

• 

  staff-zinnia · Staff · Mar 24, 2020 at 3:49 pm

  • Copy link

  Hi –

  No worries, we will try to help. What is the address or URL of the site?

• 

  devidyal · Member · Mar 24, 2020 at 4:09 pm

  • Copy link

  Thank you Liz! http://www.devidyal.com

• 

  staff-blorbo · Staff · Mar 24, 2020 at 7:03 pm

  • Copy link

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

• 

  devidyal · Member · Mar 24, 2020 at 7:35 pm

  • Copy link

  Thanks!!! Hope you’re holding up well in the pandemic.

• 

  staff-blorbo · Staff · Mar 24, 2020 at 7:43 pm

  • Copy link

  You too! :)