500 Internal Server Error

  • Unknown's avatar

    I have done everything possible but nothing is working to get rid of this Internal Server Error message. My website has been down for hours. I tried creating a new .htaccess file, increasing PHP memory, deactivating all of my plugins, uploaded fresh wp-content and wp-includes files, etc., and nothing. Can someone please help me. I’m not a tech guru and can’t afford a programmer. Is there any way to take a look and see if there is an issue on the server?

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/forums/

    These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

    If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    WordPress.com vs. WordPress.org

    Thanks!

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