500 internal server error

  • Unknown's avatar
    subodhrocks · Member ·

    Please resolve the error

    Site: http://www.jpsw.co.in.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there,

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted by GoDaddy.

    Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

    The WordPress.org forums are also a great resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

    Do you remember if this error started after you installed or updated a plugin/theme on your site? If yes, removing that plugin or switching to another theme may be the first step to troubleshooting this. But if that doesn’t help, please reach out to your host or post on the WordPress.org forum listed above.

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