500 Internal service Error

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  sebm2004 · Member · May 6, 2020 at 5:02 pm

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  we are getting a 500 internal service error that is also blocking the admin login to the site. can you help us get it back live, or let us know how?

  http://gpacenterprises.com/wp-admin/plugins.php

  Thanks!

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  staff-ozmodiar · Staff · May 6, 2020 at 6:37 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with fatcow.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  http://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your webhost’s support team may also be able to assist.