502 bad gateway

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  spiritualbark · Member · Sep 2, 2021 at 3:57 pm

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  Hi im looking for assistance, my website seems to be offline but I have not changed anything. I have paid for the domain but it is saying there is an error in the connection, I cannot even login to the admin panel via wordpress. Im very concerned that I have paid the money for this service and it isnt working. Please respond asap

  Site: https://spiritualbark.com.
  WP.com: Yes
  Correct account: Yes

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  staff-totoro · Staff · Sep 3, 2021 at 12:03 am

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  Hi there,

  I’ve taken a look at your site but for me it is actually online, and I am able to see the site contents as expected. Has it returned for you now as well?

  We’re limited in how we can help because we don’t house your site on our managed WordPress.com hosting service. Your host (Siteground) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Because of this we don’t have access to your server files, or the ability to take a closer look at your site.

  Because this forum is for WordPress.com site owners specifically we’re not your best point of contact, but the good news is that if you have any issues in the future the folks at the forums for the open-source WordPress variant (what Siteground uses) can be reached here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps point you in the right direction!