A plugin just broke my login ability
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I’m good at regularly updating my theme and plugins. Today when I updated a plugin, it crashed my site on both the front end and back end. Now, I can’t login to roll it back. My version of WordPress doesn’t qualify for FTP use. I put in a request with the app developer in their chat forum and am waiting for a reply. Any other tips I can try?
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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Many thanks for your replies, rootjosh, and the clarifications. I’ve ultimately gone with help from my webhost tech team.
Have a nice day.
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