About plugin need ftp information.

  • Unknown's avatar
    edith0613 · Member ·

    Hello, when I want to add new plugin, it always ask me to enter ftp information, I did fail many times, could you help me about it? email: (email visible only to moderators and staff)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, what’s the address of the site you need help with? Once we know that we can point you in the right direction for support.

    Keep in mind that this support forum assists users with free websites hosted on the WPcom platform. WPcom (where we are ) and WP are separate entities with different documentation and support forums. More information about the differences can be found here: https://wordpress.com/support/com-vs-org/

    In case you need help with a site using the open source WP software, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

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