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  catalinaclaussen010917 · Member · Feb 6, 2020 at 7:14 pm

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  I have a WordPress site and I am unable to get into it and update it. Can you help?

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  staartmees · Member · Feb 6, 2020 at 7:23 pm

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  What is the URL of your site running on the wordpress.com platform?

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  catalinaclaussen010917 · Member · Feb 6, 2020 at 7:33 pm

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  catalinaclaussen.wordpress.com

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  staff-doublebassd · Staff · Feb 6, 2020 at 10:46 pm

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  Hi there,

  catalinaclaussen.wordpress.com is connected to a different account than the one you are contacting us from. Do you happen to know the login credentials of the other WordPress.com account?

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  catalinaclaussen010917 · Member · Feb 7, 2020 at 4:38 am

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  Sorry for taking so long to reply. Hmm. I wasn’t aware that I had any other accounts. So I’m not sure.

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  kokkieh · Staff · Feb 7, 2020 at 5:31 am

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  If you don’t remember your login details for the other account, you can find our recovery options here:

  Recover Your Account

  For a start, try resetting the password with all the different email addresses you own – that account uses a different email than the one associated with the catalinaclaussen010917 account you’re using to post here.