access denied

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  firstprespm1 · Member · Jul 21, 2021 at 8:23 pm

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  I am not able to access the older account as our email address has changed; catch 22 situation here

  Site: first Presbyterian church.
  WP.com: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Jul 21, 2021 at 8:54 pm

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  What is the URL of the site you’re trying to access?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  firstprespm1 · Member · Jul 22, 2021 at 10:08 pm

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  our existing website is firstprespm.com. That was through wordpress.com

  We have changed computers and have a new email address.

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  staff-blorbo · Staff · Jul 22, 2021 at 10:53 pm

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  Ok, we have some additional options for you at https://wordpress.com/support/account-recovery/#account-recovery-form