access to my site

• 

  sharonsynerggroupcoza · Member · May 23, 2021 at 12:55 pm

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  I cant get access to my site.

  http://www.innerperformancecoaching.co.za
  it takes me to my other profile and say I have no sites…
  I normally just go to my browser and add /wp or /admin

• 

  staff-totoro · Staff · May 24, 2021 at 1:00 am

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  Hi there,

  The site innerperformancecoaching.co.za appears to be a self-hosted WordPress (also called “.org”) site hosted on xneelo Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://digital.com/web-hosting/who-is/?q=innerperformancecoaching.co.za#search=innerperformancecoaching.co.za

  To clarify, we are not the only providers of WordPress sites, and xneelo also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through xneelo, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask xneelo support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!