access to payment methods

  • Unknown's avatar

    I need to change my payment method. also, why did it double monthly? none of this is accessible on my page.

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar

    Hi there!

    I’m not seeing any subscriptions on this WordPress.com account. Your site at beverlyhillsherniacenter.com is using the WordPress.org software and is hosted elsewhere. We provide support primarily for WordPress.com sites on this forum.

    There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.

    Can you tell us more about the payment you’re referring to? You don’t have any WordPress.com subscriptions for the site beverlyhillsherniacenter.com. Is there a different site the payment was for?

    If you’re not sure what a payment is for, and you’re certain the payment was to WordPress.com, you can use the form on this page to locate the payment and send the billing team a message: https://wpchrg.wordpress.com/

    Regards

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