Accessing website knocks out our email?

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  mgasean2017 · Member · Jun 17, 2019 at 1:08 pm

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  Hi,

  So I recently set up my architects office with a new website with zero issues whatsoever.

  I then left the office to return to college and they have been experiencing technical difficulties when accessing the website, which have progressively gotten worse.

  It’s now at the stage where they can not log in to the website to make any changes and when they attempt to do so their email goes down. Their email and their website are hosted on the same network. May be worth noting that the website does not ever go offline during this, only the email.

  Is this a known issue? If not how can I get around it?

  Thanks for your help!

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  staff-zinnia · Staff · Jun 17, 2019 at 1:58 pm

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  Please share the site URL so we can take a look. Thanks.

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  mgasean2017 · Member · Jun 17, 2019 at 2:24 pm

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  https://macgabhannarchitects.ie/

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  staff-zinnia · Staff · Jun 17, 2019 at 4:29 pm

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  Thanks. macgabhannarchitects.ie does not use the managed hosting environment of WordPress.com. That site is set up on the open source WordPress installation — the other version of WordPress.

  I know that’s a bit confusing and we have some more information on this page explaining the difference. https://en.support.wordpress.com/com-vs-org/

  In order to get help you need to reach out to your hosting provider or use the community forums that are at https://wordpress.org/support/forums/

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  mgasean2017 · Member · Jun 17, 2019 at 4:41 pm

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  I understand.

  Does this mean you think it’s a problem with the hosting provider?

  I’ll try the community forums!

  Thanks

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  staff-zinnia · Staff · Jun 17, 2019 at 5:17 pm

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  I’m not sure where the problem is occurring from. But it’s not something we can assist you with.