Accessing WooCommerce Data After Moving Domain

  • Unknown's avatar
    countyofbourke · Member ·

    Hello!

    We have recently moved our website allthekingsmen.com.au to Shopify and cannot seem to find the associated email address with the original WordPress account.

    We need access to this as we have not exported our previous orders etc.

    Is there a way to find it? All of the emails that are likely say that there is no user associated or a similar error message and any of our accounts that do work direct us to another one of our websites.

    Any tips on getting access to our account again would be much appreciated.

  • supernovia · Staff ·

    Hey there,

    We need access to this as we have not exported our previous orders etc.

    You’d need to work with the host to regain access at a temporary address. I noticed allthekingsmen.com.au was never hosted here, but if you’ve only recently changed providers, ask them for help with one of these options for changing the site’s address:
    https://wordpress.org/support/article/changing-the-site-url/

    Then if you need more help with the free WordPress code, you’ll want to use these forums:
    https://wordpress.org/support/forums/

    Here’s the difference between the free WordPress software and our managed hosting services:
    https://get.wp.com

    Cheers!

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