Accidentally cancelled the domain and premium plan

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  traversia11 · Member · Jan 21, 2020 at 4:41 am

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  I accidentally cancelled the domain and my premium plan linked to it. What are the steps to recover the same?

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  kokkieh · Staff · Jan 21, 2020 at 7:18 am

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  Hi there,

  As you also received a full refund when you cancelled, we cannot restore the upgrades to your account.

  I’ve sent you a link via email to pay for the domain’s renewal again. Once we receive your payment there, we can reactivate the domain on your account.

  If you again want a paid plan on your site as well, you can add a new plan at My Site ->Plans.

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  kokkieh · Staff · Jan 22, 2020 at 4:35 am

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  We’ve received your payment, and I’ve restored the domain to your account.