Accidentally changed something that made me lose admin access and shut the site down

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  lparkerfamilytree · Member · Sep 29, 2022 at 9:48 pm

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  I changed the site url to https from http, thinking maybe that would make it a secure site, but instead when I hit save it totally shut everything down and now I can’t access the site.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-totoro · Staff · Sep 29, 2022 at 10:58 pm

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  Hi there,

  I do not see any sites under your @lparkerfamilytree WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  lparkerfamilytree · Member · Sep 30, 2022 at 2:49 am

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  Thank you so much for your reply!

  The site is familytreechiro.com

  It’s the email I thought was the admin email but now it says this email has no sites attached.

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  fstat · Staff · Sep 30, 2022 at 7:26 am

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  I checked your site and found out that it’s hosted by Ionos. So, to fix that URL issue, you need to get in touch with them.

  Please note that we’re WordPress.com, a different hosting provider, and can only provide support for sites on our platform.