Account

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  trevorhodgson5152 · Member · Dec 4, 2020 at 12:57 pm

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  I have been charged for an account I do not use.

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  staff-ozmodiar · Staff · Dec 4, 2020 at 5:22 pm

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  Hi,

  It looks as though you have filed a dispute with your financial institution. Once this happens, we are unable to refund the purchase and must wait for the dispute process to play out.

  If you are willing to cancel the dispute and then let us know you have done so, we can process a refund right away. Otherwise, please contact your bank for the dispute status and timeline for resolution.

  Let us know if anything is unclear or you have any further questions.