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  mandybdunn · Member · Jan 5, 2021 at 1:40 pm

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  Hi there. I have a website through Shopify now and am wondering if I can cancel my personal site through WordPress. I still need to domain registration. I would really appreciate a refund for the personal site as I don’t use it at all. Also, is it possible I can switch the credit card that the domain will run in each year?

  Thanks,
  Mandy

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  staff-ozmodiar · Staff · Jan 5, 2021 at 6:56 pm

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  Hi,

  What is your site’s URL?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.