account

• 

  hayelsham · Member · Aug 18, 2024 at 9:02 pm

  • Copy link
  • Add topic to favorites

  I am paying for your services but nothing is linked and when i try to cancel the paid service it shows as nothing is there

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staartmees · Member · Aug 19, 2024 at 6:29 am

  • Copy link

  That means your purchases are connected to another account of yours. As you have a paid plan you can use the transaction id to restore access to the account owning those purchase as described at https://wordpress.com/support/account-recovery/#account-recovery-help