Account and password don’t work anymore

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  jimi73 · Member · Feb 14, 2019 at 4:01 pm

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  Hello,

  I cann’t signin to my account and webpage anymore. When i try to reset my password, WordPress says that my email is not registered anymore.

  So, no account anymore, no password anymore.

  Can you help me?
  Thanks in advance
  Philippe

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  staartmees · Member · Feb 14, 2019 at 4:10 pm

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  What is the URL of your site on the wordpress.com platform?

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  jimi73 · Member · Feb 14, 2019 at 4:14 pm

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  http://www.dashcom.ch

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  staff-doublebassd · Staff · Feb 14, 2019 at 9:09 pm

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  Hi there,

  All signs point to the fact that your site is a self-hosted WordPress.org site, not a WordPress.com site.

  To clear up any confusion, self-hosted WordPress sites and WordPress.com are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  This sounds like a great question for the WordPress.org forum community – http://wordpress.org/support/forums

  Thanks!