Account/Cancellation

• 

  thethinkingwasp · Member · Oct 21, 2019 at 8:44 pm

  • Copy link
  • Add topic to favorites

  I need help identifying an account I paid $325.13 in September. I can’t find this account and I want to cancel it and obtain a refund. Thank you.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Oct 21, 2019 at 9:18 pm

  • Copy link

  Hi there,

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  Thanks,

• 

  thethinkingwasp · Member · Oct 21, 2019 at 10:09 pm

  • Copy link

  I, Kenelm Tonkin, set up a WordPress account through OptimizePress and paid $327. OptimizePress is not the solution I was looking for and they’ve provided a refund. Since my WordPress solution was derivative of OptimizePress, I am asking for this new, unused WordPress account of mine to be cancelled and a refund sent.

  I did not take note of the login details. It was unclear to me when OptimzePress ended and WordPress began.

  However, the WordPress account is definitely under the name Kenelm Tonkin. My email is (email visible only to moderators and staff) if you need to contact me.

  Kenelm Tonkin

• 

  staff-blorbo · Staff · Oct 21, 2019 at 10:16 pm

  • Copy link

  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://en.support.wordpress.com/contact/?whywasi=charged

• 

  thethinkingwasp · Member · Oct 21, 2019 at 10:36 pm

  • Copy link

  As I said, I do not know the login details of the account for which I was charged $327. The account I used to contact you is a free account I use for fun.

• 

  staff-blorbo · Staff · Oct 21, 2019 at 10:47 pm

  • Copy link

  Please fill in the form mentioned above, we cannot help with these matters on the public support forums.

• 

  thethinkingwasp · Member · Oct 22, 2019 at 2:50 am

  • Copy link

  9th September 2019
  $325.13
  Kenelm C. Tonkin
  WordPress [redacted]
  Refund request.

• 

  kokkieh · Staff · Oct 22, 2019 at 5:58 am

  • Copy link

  Please do not post sensitive transaction information in the public support forums.

  If you fill out the form at https://wpchrg.wordpress.com/ it will tell you what site and upgrade the payment was for.

  You can also contact our billing support team directly using the link staff-blorbo provided above.