Account charged for service never requested

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  romyattias · Member · Apr 23, 2018 at 2:39 pm

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  I was charged $35.88 for a domain that I never requested to pay for. I would like a refund in full but there appears to be no valid customer service information on the website. Please could I be contacted with instructions.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 23, 2018 at 2:45 pm

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  Hi romyattias,

  Your account shows the Personal plan recently auto renewed, which is why you were charged. I’ve issued a refund for the remaining amount and there is a refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  The money should reach your account in 7-14 business days.

  Please let me know if you have any questions.