Account Closed Issue
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Hello, I recently downloaded the plugin “WP reset” because wanted to restart the default options of the website. When I used that plugin i wasn’t able anymore to load my website. So I went to my host site (Siteground) and reinizialized the domain options. So now when I log in with my account (this one from which I’m writing is a different one) it says to me “the account is closed”.
I’ve followed the procedures that were displayed to recover my account, but when I complete all the fields to recover it: 1) it suggests me to go follow the “lost password” procedure (and this is not changing anything at all); 2) it displays me another error that says: “Error: The password you entered for the email or username myusername is incorrect. Lost your password?”. So this cycle repeats over and over, and I can’t fix anything.
By the way I’m able to reach the WordPress page through this path “thenameofmydomain/wp-admin/profile.php” and I can work with my website and also visualize it normally in the web.
My question is: “can the fact that I have an closed account gives me problem in the development of the website? (I read that after 30 days of a closed account all the information of the website will disappear”. If this is not the case i will continue this way because i can continue developing the website.
Can I, in some way, solve this kind of conflict that it was created? I can’t also write a direct mail to support. Thank in advance for your support.
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Hi there,
Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We’re only able to help with sites hosted on our servers at WordPress.com.
Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:
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