Account Closure

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  kaylahuffmaster09 · Member · Nov 3, 2022 at 6:54 pm

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  Hi, I am trying to close my account because I was recently charged $70 for a blog that I have never used. Can you please help?

  I don’t have a site linked to this WordPress.com account

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  staff-totoro · Staff · Nov 3, 2022 at 10:47 pm

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  Hi there,

  I do not see any upgrades under your @kaylahuffmaster09 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? I don’t recognize what you were charges since we do not have any upgrades at that price, but can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

  Thanks!

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  kaylahuffmaster09 · Member · Nov 9, 2022 at 3:53 pm

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  It was an auto draft to my card for $70 from word press. I have never used this blog and would like to close the account. Can you please look into this transaction?

  Thanks,
  Kayla Huffmaster

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  aleone89 · Staff · Nov 9, 2022 at 6:50 pm

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  Hello Kayla,

  You would need to locate a transaction ID from the card charged as per these steps here: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  This would need to be used with the charge finder here: https://wpchrg.wordpress.com/