Account deactivation

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  mja0022 · Member · Oct 22, 2021 at 2:37 pm

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  Hi this is my old account. I deleted it years ago but it is still appearing. I can recover it because it was deleted. Can someone help?

  WP.com: Yes
  Correct account: Unknown

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  supernovia · Staff · Oct 22, 2021 at 5:09 pm

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  Hi @mja0022, are you deactivating this account or trying to delete a site?

  If it’s a site, can you send a link to that?

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  mja0022 · Member · Oct 22, 2021 at 7:06 pm

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  I’m trying to delete an old site of mine. This was an account of mine that I deleted years ago but it is still open and public. My email to this account was (email visible only to moderators and staff). If I attempt to login it says this account has been deactivated however it is still present and open

  https://mehvjabeen.wordpress.com/author/mehvishjabeen/

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  staff-blorbo · Staff · Oct 22, 2021 at 7:13 pm

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  That particular account definitely hasn’t been deleted, and that’s not the email address on the account.

  We have some additional options for you at https://wordpress.com/support/account-recovery/#account-recovery-form

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  mja0022 · Member · Oct 22, 2021 at 7:34 pm

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  staff-blorbo @supernovia what about this email (email visible only to moderators and staff)?

  I have tried all those options I cannot find my transaction ids or any of the account recovery. I literally cannot get a password reset for the username because when I attempt to use the user name it says that account was deleted but my blog is still up. I took a screenshot where I entered mehvjabeen for username and it legit says this account is deleted. So why is it still showing publicly.

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  staff-blorbo · Staff · Oct 22, 2021 at 7:36 pm

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  That is also not the correct email address.

  Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.