Account deductions
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Certain amount of monies have been taken out of m account, but has no record in m payment history on the site, In addition, it shows that I do not have any credit card details on record, yet money has gone out of my account. Appreciate if someone can urgently help regarding this issue, Thank you
The blog I need help with is: (visible only to logged in users)
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Hi there, please use our secure site at https://wpchrg.wordpress.com to find if that charge was made by WordPressdotcom and you can contact the billing team directly from there.
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Well. Unable to contact the billing team directly as no team was presented to me. The instructions to cancel is not complete and therefore no confirmation for my cancellation. This is proving very frustrating.
I clicked that I need more help, yet was sent back to the forum.
Can anyone help please -
It is the weekend so perhaps the billing team aren’t currently on duty. Please don’t create further threads in the forum as that only complicates things. Perhaps you have more than one site/account? Didn’t https://wpchrg.wordpress.com help? This thread has been tagged for staff attention.
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Hi there,
You can use the contact form on that site (click on “Contact Us” at the bottom of the right side of the page) to submit a support ticket to our billing team, and they will reply via email.
But the WordPress.com account you’re using to post here has never bought anything from us, and we don’t have a credit card on file for your account that we could charge, so without more information on the charge you’re referring to it’s impossible for us to help with this.
Please provide that information privately to our billing support team via that contact form.
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