Account Email Change Issues

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  bellecastillo30 · Member · Feb 17, 2022 at 5:38 pm

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  I’m trying to update the email for my account, but I haven’t received the confirmation message in my new email.
  I tried it last week and wasn’t able to, so I left it at the current address. I tried it again today and I’m still not receiving the email.
  Is there any way to fix this problem?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Feb 17, 2022 at 7:34 pm

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  I don’t see any email changes under your account here.

  Specifically, where are you changing that at?

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  bellecastillo30 · Member · Feb 17, 2022 at 7:53 pm

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  I’m trying to change it under Users > Profile > Contact Info > Email.

  I even get the messages:
  – “There is a pending change of your email to (email visible only to moderators and staff).”
  – “Your email address has not been updated yet. Please check your inbox at (email visible only to moderators and staff) for a confirmation email.”

  I’ve attempted twice but I’m not receiving the confirmation email.

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  staff-blorbo · Staff · Feb 17, 2022 at 7:56 pm

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  What, specifically, is the URL of the site you’re trying to change that on?

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  bellecastillo30 · Member · Feb 18, 2022 at 6:14 pm

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  Here’s the URL:

  https://virtuelledigital.com/wp-admin/profile.php

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  staff-blorbo · Staff · Feb 18, 2022 at 6:45 pm

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  Ok, that is a self-hosted WordPress.org site, hosted with Bluehost, which we usually can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, it sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

  This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

  Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

  You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

  If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.