Account fee

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  meliskip14 · Member · Apr 19, 2021 at 11:56 am

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  Hi,
  I was charged a fee on 22 march 2021 for my account.
  I cannot find this fee in my account under ‘Purchase’ and I am keen to understand what this charge is for.
  Is it for the website? domain name? or what exactly please?
  If I want to cancel, can I get a refund?
  Thanks

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  staff-ozmodiar · Staff · Apr 19, 2021 at 2:50 pm

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  Hi,

  do you happen to know the URL of the website that the charge was associated with?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.