account has been closed in wordpress login message

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  1richard · Member · Dec 4, 2020 at 6:38 pm

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  My account has been closed after creating a new account on 12/3/2020. I followed the verification process with new password and recevied the same message: ‘Account’ has been closed’. I have never had this happen before. Please help!

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  staff-ozmodiar · Staff · Dec 4, 2020 at 9:58 pm

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  Hi,

  What is the username or email address associated with the new account? We’ll take a look and see if we can help.

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  1richard · Member · Dec 4, 2020 at 10:31 pm

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  Thank You for replying!

  The e-mail account is: (email visible only to moderators and staff).
  I have used WordPress for many years and never received a message before like this.

  Thanks again for you help.
  Richard

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  staff-blorbo · Staff · Dec 4, 2020 at 10:34 pm

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  That account is open, there’s nothing wrong with it here.

  If you do not recall the password, we have some options at https://wordpress.com/support/account-recovery/

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  1richard · Member · Dec 4, 2020 at 10:57 pm

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  Thanks for the reply,

  I just tried to log-in and I am getting the same message at top of log-in:
  “Account Closed”. I have been through the verification process sent to the (email visible only to moderators and staff). I did reset the password earlier today and the same results
  “Account Closed” message.

  Thanks again.

  Richard

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  staff-blorbo · Staff · Dec 4, 2020 at 10:59 pm

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  Ok, please send an email to passwordhelp (at) wordpress (dot) com from that email address explaining the situation, and we’ll take care of this.