Account information
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Hi,
I’ve been trying to figure out how to have access the my website backend to make changes by myself. We used to do business with an advertising company and they told us that they don’t have our login information, it’s from the Web Hoster (not sure about that).
Our hoster changed names a few times in the passed years and can’t really know what to do.
The only thing we want is the backend access so we can modify some text, pictures and start working on our Blogs.
If your team can help us it would help a lot.
Thank you very much
Site: http://serviceau.com/.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
So, you’ll log in to it through http://serviceau.com/wp-login.php and not through us.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
And, if you don’t recall the login details, they have some options for you at https://wordpress.org/support/article/resetting-your-password/
With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/
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